Refund policy

REFUND & RETURNS POLICY

Effective Date: 21 May 2026

At Glorious Foster, we operate in complete alignment with UK consumer law to ensure a seamless, premium service that reflects the high standards of our brand. This policy outlines your legal rights regarding cancellations, returns, and refunds under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. THE RIGHT TO CANCEL (14-DAY COOLING-OFF PERIOD)

In accordance with UK statutory law, you have the right to cancel your order and return your purchase for any reason, without justification, within a 14-day cooling-off period.

  • Commencement of Period: The 14-day cancellation period begins the day after you, or a third party indicated by you, physically acquire possession of the goods.

  • Notification: To exercise your right to cancel, you must inform us of your decision by a clear written statement via email at contact@gloriusfoster.store before the 14-day period expires.

  • Return Period: Once you have notified us of your intent to cancel, you must return the products to our designated return address without undue delay and, in any event, no later than 14 days from the day of your notification.

2. CONDITIONS OF RETURN

To qualify for a full refund under your right to cancel, items must be returned in a condition that reflects reasonable care.

  • Handling of Goods: You are permitted to examine the garments and accessories in a manner that would be reasonably allowed in a physical boutique or premium tailoring establishment on Savile Row.

  • Diminished Value: If the value of the goods is diminished due to unnecessary handling (such as wearing the items outdoors, laundering, altering, or damaging the original branded packaging), we reserve the legal right to deduct an amount from your refund corresponding to the loss in value.

  • Exclusions: Tailored, bespoke, or custom-made apparel altered specifically to your measurements is legally exempt from the statutory 14-day right to cancel, unless found to be faulty.

3. STATUTORY TIMELINE FOR REFUNDS

When you exercise your right to cancel an order, Glorious Foster will provide a comprehensive refund, including the standard delivery cost.

  • Refund Scope: The refund will include the total price paid for the product plus the cost of our standard outbound delivery option. If you selected a premium delivery service (such as next-day or timed courier delivery), we will only refund the value of our standard shipping option.

  • Processing Deadline: In strict compliance with UK law, your refund will be processed within 14 days from:

    1. The day we receive the returned goods back at our facility, or

    2. The day you provide verifiable proof that you have sent the goods back (whichever is the earliest).

  • Payment Method: All refunds will be issued to the original payment method used during the initial transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

4. FAULTY, MISDESCRIBED, OR DEFECTIVE GOODS

Under the Consumer Rights Act 2015, every product supplied by Glorious Foster must be of satisfactory quality, fit for purpose, and exactly as described in our catalogue and online storefront. If a product fails to meet these criteria, you are entitled to the following statutory remedies:

  • Short-Term Right to Reject (Up to 30 Days): If your item is faulty, damaged, or misdescribed upon arrival, you have an absolute right to reject the goods and demand a full refund. This right must be exercised within 30 days of receiving the product.

  • Repair or Replacement (Within 6 Months): If a defect manifests after the initial 30 days but within 6 months of delivery, you are entitled to request a complimentary repair or replacement. If the item cannot be successfully repaired or replaced, you will then be entitled to a full or partial refund.

  • Return Costs for Faulty Goods: When an item is verified as faulty or defective, Glorious Foster will cover all return shipping costs or arrange a complimentary collection service.

5. HOW TO INITIATE A RETURN

To start a return process, please adhere to the following standard procedure:

  1. Contact our customer care concierge at contact@gloriusfoster.store quoting your order number and full name.

  2. Our team will verify your transaction window and provide the secure return shipping instructions.

  3. Package your items securely, ensuring all original tags, boxes, and protective layers are intact.

For any further statutory inquiries regarding your purchase on gloriusfoster.store, please contact our legal and compliance desk directly at our support email.