Shipping policy

SHIPPING POLICY

Effective Date: 21 May 2026

At Glorious Foster, we are dedicated to delivering our premium apparel and tailored accessories across the United Kingdom with the utmost care and efficiency. Our shipping procedures and policies are strictly designed to comply with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. SHIPPING OPTIONS & DELIVERY TIMES

We offer two distinct delivery services tailored to your convenience. All delivery windows are calculated in working days (excluding weekends and UK bank holidays) from the date of dispatch.

Shipping Method Delivery Window Cost
Standard Royal Delivery 5 to 12 working days Complimentary (Free)
Premium Express Courier 5 to 8 working days £5.95

  • Dispatch Window: Orders are typically processed and dispatched within 1 to 2 working days. You will receive a tracking link via email as soon as your parcel leaves our facility.

2. STATUTORY DELIVERY DEADLINE

In strict accordance with UK consumer law, our standard statutory delivery deadline is 30 days from the date your order contract is formed.

  • In the highly unlikely event that your order does not arrive within this 30-day window, you maintain the absolute legal right to terminate the contract.

  • Upon termination due to a delayed delivery exceeding the statutory limit, Glorious Foster will issue a full and immediate refund of all monies paid, including any premium shipping fees.

3. TRANSFER OF RISK, LOSS, AND DAMAGE

We guarantee the safe transit of your premium goods. Under Section 29 of the Consumer Rights Act 2015, the statutory risk of loss or damage remains entirely with Glorious Foster during transit.

  • Our Responsibility: The goods remain at our risk until they come into the physical possession of you, the customer, or a designated third party named by you (such as a neighbour or a specific safeplace designated via the courier).

  • Damaged Deliveries: If a parcel arrives damaged, torn, or tampered with, please contact our customer care team immediately at contact@gloriusfoster.store so we can coordinate a swift replacement or premium return.

4. UNDELIVERABLE PARCELS & ADDRESS ACCURACY

The customer is responsible for ensuring that the shipping address provided at checkout is accurate and complete.

  • If a courier is unable to complete a delivery due to an incorrect address or a failure to collect the parcel from a local depot after a delivery attempt, the parcel may be returned to us.

  • Once the parcel safely returns to our facility, we will contact you to arrange redelivery. Additional shipping fees may apply for re-dispatching parcels returned due to customer error.

For any questions regarding your parcel's transit, custom delivery preferences, or tracking status, please contact our delivery concierge desk at contact@gloriusfoster.store.